Privacy Policy

At Fabric Tales, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined below.

What information we collect?

When you place an order or interact with our website, we may collect the following personal information:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party gateways)

When you browse our website, we also automatically receive certain technical information such as your IP address, browser type, and operating system to help us improve your experience.

How do we use your information?

We use your information to:

Process and fulfill your orders
Communicate with you regarding your purchase
Arrange shipping and delivery
Provide customer support
Improve our website and services
Send order updates and important service-related messages

With your consent, we may also send promotional emails or messages about new launches, offers, or updates. You may opt out at any time.

Consent

How do we obtain your consent?

When you provide personal information to complete a transaction, place an order, arrange delivery, or contact us, we imply that you consent to our collecting and using it for that specific purpose only.

If we request your information for secondary purposes (such as marketing), we will ask for your explicit consent or provide you with an option to decline.

How can you withdraw consent?

If you change your mind, you may withdraw your consent at any time by contacting us at:

📧 info@fabrictales.com.pk

Disclosure

We may disclose your personal information if:

Required by law or legal process
You violate our Terms of Service
It is necessary to protect our rights or prevent fraud

We do not sell or trade your personal information to third parties.

Shopify

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products.

Your data is stored through Shopify's secure servers, databases, and applications, protected behind firewalls.

If you choose a direct payment gateway, Shopify processes your payment data in compliance with PCI-DSS (Payment Card Industry Data Security Standard). Your payment information is encrypted and retained only as long as necessary to complete the transaction.

For more details, please review Shopify's own policies:

Shopify Terms of Service
Shopify Privacy Policy

Third-Party Services

Third-party providers (such as payment processors, courier services, and analytics tools) only collect, use, and disclose your information to the extent necessary to perform their services.

Each provider has its own privacy policy, and we recommend reviewing them for clarity.

Once you leave our website or are redirected to a third-party service, you are no longer governed by this Privacy Policy.

Cookies & Analytics

We use cookies to improve your browsing experience and analyze website traffic.

These may include:

Session cookies (to remember your cart and preferences)
Analytics cookies (e.g., Google Analytics) to understand site usage

You may choose to disable cookies through your browser settings; however, some features of the site may not function properly.

Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, or disclosure.

All sensitive information is transmitted using SSL encryption, and payment data is handled only by secure, PCI-compliant providers.

While no method of transmission over the internet is 100% secure, we continuously improve our safeguards.

Age of Consent

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use this site.